Privacy policy

In general

This privacy statement relates to the processing of your personal data by LOUDR during all interactions with us, for example when you visit our website, use our services, participate at an event, subscribe to our newsletters, contact our employees, and so on.

LOUDR values your privacy. We process the personal data obtained in accordance with the principles governing the processing of personal data and the obligations imposed by the European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC, also known as the "General Data Protection Regulation" ("GDPR").

LOUDR thus processes the personal data obtained, taking into account the principles that every data processing must comply with, in particular

a) The personal data are processed in a manner that is lawful, fair and transparent with regard to the data subject ('legality, fairness and transparency');

b) The personal data are only collected for specific, explicitly described and justified purposes. LOUDR does not further process them in a manner incompatible with those purposes ('purpose limitation');

c) Personal data must be adequate, relevant and limited to what is necessary for the purposes for which they are processed ('minimum data processing');

d) The personal data must be correct and, if necessary, updated; LOUDR takes all reasonable measures to immediately delete or correct the personal data that are incorrect, having regard to the purposes for which they are processed ('accuracy');

What personal data are stored?

By personal data we mean data that relate to an identifiable person. These data are passed on to us when, for example, you fill out a form on the website, through the use of our products and services, or through the use of an application on this website. All data that we collect can be combined to better tailor our offers and services to your personal needs.

Our website collects the following personal data

When completing the quotation request form:

  • your name
  • your company name, general email address and phone number
  • the preferred location for pod installment


When completing the application form for trying out a pod:

  • your name
  • your company name, general email address and phone number
  • the preferred location for pod installment


During other interactions where information is exchanged (consultations via telephone, e-mail, in the office, ...), we only collect personal data that is necessary for the execution of the agreement.

Who is responsible for these data?

A.C.I. BV, with registered office at Lodewijk de Raetlaan 16, 8870 Izegem, Belgium, and registered with the KBO under number 0458.634.212 (hereinafter referred to as LOUDR), is responsible for the processing of your personal data.

Ruben Raedt
T +32 (0)51 31 20 00
E info@loudr.be

How are these data protected?

We do everything in our power to protect your personal data and privacy, both in our offices, on our network and on relocation. Our employees handle your confidential information with great care. With extra sensitive data we take extra measures.

  • security with strong passwords that are only used in one or in a few specific applications
  • sending form data via HTTPS
  • sound, updated firewalls at both our offices and at the hosting providers
  • sound, updated servers at both our offices and at the hosting providers
  • intrusion detection software on the firewalls
  • only employees who need your personal information to properly perform their duties have access to your data
  • recent hardware with updated firmware
  • physically secured office with alarm system
  • no access to the data without presence of someone from management team

What if personal data are breached?

In the event of a data leak with unfavourable consequences for your personal data, you will be personally notified - within 72 hours after we have become aware of the breach - in the circumstances provided for by law.

How are these data stored?

This data is stored on:

Internal systems

  • database van klantengegevens wordt bewaard binnen ERP-pakket met adequate beveiliging
  • enkel bevoegde personen binnen LOUDR hebben hier toegang toe


The servers of our website provider

  • The data centers are physically located in Brussels


The hosting provider is the only one in Belgium to have the ISO 27001:2013 standard, which originated from the English "Code of Practice for Information Security Management (BS7799). It refers to a management system specifically for information security (Information Security Management System ISMS) and specifies how you can demonstrably manage security risks. As part of an ISMS, the ISO 27001:2013 standard specifies that you define a scope and policy, perform a risk analysis, select, implement and manage measures (allocate resources) for the identified risks, and finally monitor and review the above (cyclically).

Where are these data stored?

The data centers are physically located in Brussels. Our internal systems are located in Izegem.

How long are these data stored?

This data is stored for an indefinite period of time.

For what purposes are these data used?

Your personal data is currently not used for long-term purposes, but only to contact you in relation to your question. We will not add your data to a mailing list.

The personal data we process is in principle not accessible to third parties and is only used internally. However, LOUDR does call on third parties for certain (technical) services, such as web hosting, organizing mailing campaigns, the use of specific software, cloud computing, ICT support, in which context these third parties have access to your personal data. LOUDR has concluded separate processing agreements with each of these service providers that process the data on behalf of LOUDR.

Are cookies stored as well?

Identification cookies are used to identify visitors in order to use the management application to edit the website.

Functional cookies are used to ensure that the management application works properly (where are you, what are you doing) but can only be used by administrators.

Analytical cookies allow us to analyze our website. This tells us how many visitors come to our site, how long they stay, what they click on, which parts are popular, etc. We can also see what problems visitors are having. This allows us to improve our website. We also use third-party cookies such as Google Analytics for this purpose. The generated information about your browsing behavior on our websites is collected and transferred to and by Google, where it is stored on servers in the United States.

If your website uses optional cookies, and therefore certain non-functional cookies can be disabled, a pop-up may be displayed to reject them when you visit. You can also disable or delete all installed cookies from your computer or mobile device at any time via the settings of your browser (usually under "Help" or "Internet Options"). Each type of browser has its own way of managing cookies. You can find the information on the website of the browser you are using. Please note that changing the settings may cause the website to malfunction.

How can I access, edit or delete my data?

If you want to contact us to modify your personal data, you can do so at our office, in writing, by phone or via social media. You can find all general contact information here: http(s)://www.loudr.be/contact. You can also contact our DPO.